Definitions
This Privacy Policy is published by
Luxmie (“we”, “us”, or “our”). Luxmie is committed to protecting your privacy and respects and upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”).
By using this website, you agree to and consent to the collection, use, holding and disclosure of your personal information by Luxmie as set out in this Privacy Policy.
Definitions used in this Privacy Policy:
- “Partners” means our associated entities and business partners.
- “Platforms” means our website and other online platforms, applications and mobile technology used by us.
- “Suppliers” means third-party businesses or service providers who provide products or services to us or on our behalf.
We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third-party websites that may be linked to our website.
We recognise the importance of protecting the privacy of information collected about visitors to our website, particularly information that is capable of identifying an individual (“personal information”).
This Privacy Policy governs the manner in which your personal information obtained through our website will be dealt with. This Privacy Policy should be reviewed periodically so that you are aware of any changes. We welcome your comments and feedback.
Personal Information
Personal information about visitors to our website is collected only when knowingly and voluntarily submitted.
For example, we may need to collect personal information to process your orders, provide you with products and services, respond to your enquiries, provide customer support, or otherwise communicate with you regarding your interactions with Luxmie.
Personal information may include your name, email address, telephone number, billing address, shipping address, order details and other information that you voluntarily provide to us.
It is our intention that this Privacy Policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Use of Information
Personal information that visitors submit to our website is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection.
We may use your personal information to:
- Process and fulfil your orders.
- Provide products and services requested by you.
- Respond to enquiries and provide customer support.
- Communicate with you about your orders, account or transactions.
- Send you information about our products, services, offers or promotions where permitted by law and where you have provided consent.
- Improve our website, products, services and customer experience.
- Maintain records for administrative, accounting and legal purposes.
Copies of correspondence sent from the website that may contain personal information may be stored as archives for record-keeping and backup purposes.
Collecting Information on Registered Members
As part of registering with us, we may collect personal information about you in order for you to take full advantage of our services and website features.
Registration may include submitting your name, email address, address, telephone number and other information required to create and manage your account.
You may also have the option to receive updates, promotional material and other information from us.
You may access and update certain personal information associated with your account by logging into your account on our website.
Payment and Credit Card Details
Payment information provided when making a purchase through our website is processed using our payment service providers.
Luxmie does not need to retain your complete credit card details for longer than is reasonably necessary to process your payment or as required by applicable laws and payment processing requirements.
Payment providers may collect, process and store payment information in accordance with their own privacy policies and terms.
Security
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we review and update our security measures in light of current technologies.
Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us through our online products and services. Once we receive your information, we will also make reasonable efforts to ensure its security on our systems.
Our employees, contractors and service providers who provide services related to our information systems are expected to respect the confidentiality of personal information held by us.
However, we cannot guarantee that information transmitted over the Internet or stored electronically will always be completely secure, and we will not be responsible for events arising from unauthorised access where such events are beyond our reasonable control.
Disclosure
Apart from where you have consented, or disclosure is necessary to achieve the purpose for which your personal information was submitted, personal information may be disclosed in circumstances where we reasonably believe that disclosure is necessary to:
- Comply with applicable laws, regulations, court orders or legal requirements.
- Protect or enforce our legal rights or property.
- Protect the safety, security or rights of our customers, users, employees or others.
- Detect, prevent or investigate fraud, misuse, unlawful activity or security issues.
We may also engage third-party service providers to provide goods or services on our behalf. In such circumstances, we may disclose relevant personal information to those third parties where necessary to fulfil your request, process your order, provide customer support, deliver products, process payments, operate our website or provide other services.
Collecting Information from Users
IP Addresses
Our web servers may gather your IP address to assist with the diagnosis of technical problems, security issues or support matters relating to our website and services.
IP address information may also be used in an aggregated form to analyse website usage and improve our services.
Where reasonably possible, such information is used in a manner that does not directly identify individual users.
Cookies and Similar Technologies
We use cookies and similar technologies to provide you with a better browsing and shopping experience.
Cookies may allow us to maintain your session, remember your preferences, assist with website functionality, improve security and understand how visitors use our website.
This aggregate, non-personal information may be collected and analysed to assist us in understanding website usage and improving the performance and functionality of our website.
You may be able to control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
Access to Information
We will endeavour to take all reasonable steps to keep personal information that we hold about you secure, accurate and up to date.
If, at any time, you discover that information held about you is incorrect, incomplete or out of date, you may contact us and request that the information be corrected.
We will take reasonable steps to respond to your request and correct personal information where appropriate.
Our employees, contractors and service providers who have access to personal information are expected to respect the confidentiality of that information.
Website Changes and Website Use
We reserve the right to change, alter, vary or amend the website at any time.
We may also modify, suspend or discontinue any part of the website or its services at our discretion.
The website may contain links to other websites. These links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content, security or privacy practices associated with linked websites.
You agree not to access, or attempt to access, any part of the website by any means other than through the interface provided by us.
You agree that you will not engage in any activity that interferes with or disrupts the website or the servers and networks that host the website.
You may not use data mining, robots, screen scraping or similar data gathering and extraction tools on the website except with our prior written consent or where permitted by applicable law.
You agree not to circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict the use or copying of website content or enforce limitations on the use of the website.
You agree not to use, copy, distribute or commercialise website content except as permitted by applicable law or with our prior written consent.
You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement or regulatory authorities.
We reserve the right to suspend or cancel your account or restrict your access to the website where we reasonably believe this is necessary, including in cases of misuse, fraudulent activity or violation of our terms and conditions.
Links to Third-Party Websites
The website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and we may have no responsibility or control over them.
The existence of these links does not imply that we endorse the linked website, content or resource.
We are not responsible for the content, security or privacy practices of third-party websites. Before providing your personal information on any other website, we recommend that you review the terms and conditions and privacy policy of that website.
Problems or Questions
If you have any concerns, questions or complaints regarding this Privacy Policy or the way in which your personal information has been handled, please contact Luxmie.
We will take privacy concerns seriously and will endeavour to investigate and address any concerns in a reasonable manner.
Contact Email: sales@luxmie.com.au
Phone: 1300 589 643
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
For more information about privacy in Australia and protecting your personal information, you can visit the Office of the Australian Information Commissioner website at:
https://www.oaic.gov.au/
